Conditions Générales

2.1 Employment Status: By registering as an agent, you are applying for employment with our call center. Your employment is subject to successful completion of training and validation processes.

2.2 Training Period: All new agents must complete a mandatory training program. During this period, your status will be "in training" and you will not be assigned to active campaigns.

2.3 Performance Standards: Agents must maintain minimum performance standards including call quality, attendance, and customer satisfaction metrics.

2.4 Confidentiality: You agree to maintain strict confidentiality regarding customer information, campaign details, and company proprietary information.

3.1 Personal Information: We collect and process your personal information in accordance with applicable data protection laws. This includes your contact details, employment history, and performance data.

3.2 Customer Data: You will have access to customer data solely for the purpose of performing your duties. Unauthorized use or disclosure of customer data is strictly prohibited.

3.3 Data Security: You must follow all security protocols and procedures to protect sensitive information from unauthorized access or disclosure.

4.1 Authorized Use: You may only use the system for authorized business purposes related to your role as a call center agent.

4.2 Account Security: You are responsible for maintaining the security of your account credentials and must not share them with others.

4.3 Prohibited Activities: You must not attempt to access unauthorized areas of the system, interfere with system operations, or use the system for illegal activities.

5.1 Schedule Compliance: Agents must adhere to assigned schedules and notify supervisors of any schedule changes or absences in advance.

5.2 Quality Standards: All calls and interactions are subject to quality monitoring and evaluation for training and performance improvement purposes.

5.3 Professional Conduct: Agents must maintain professional behavior and communication standards at all times when representing the company.

6.1 Payment Terms: Compensation will be paid according to the agreed schedule and rates as specified in your employment contract.

6.2 Performance Incentives: Additional compensation may be available based on performance metrics and achievement of targets.

6.3 Benefits Eligibility: Benefit eligibility is subject to employment status and length of service requirements.

7.1 Voluntary Termination: You may terminate your employment by providing appropriate notice as specified in your employment contract.

7.2 Involuntary Termination: Employment may be terminated for cause, including but not limited to performance issues, policy violations, or misconduct.

7.3 Post-Employment Obligations: Confidentiality and non-disclosure obligations continue after termination of employment.

8.1 Applicable Laws: These Terms are governed by the laws of the jurisdiction where our call center operates.

8.2 Dispute Resolution: Any disputes arising from these Terms will be resolved through appropriate legal channels in accordance with local employment laws.

8.3 Compliance Requirements: You must comply with all applicable laws, regulations, and industry standards related to call center operations and customer service.